Frequently Asked Questions
Scope of services, pricing, materials, timeline, and after-sales support—clearly address common customer questions upfront.
See the conclusion first
Service Cities, Service Area, and Business Hours
Place the four most frequently asked pieces of information at the top for easy reference.
Service Cities
Hechuan District, Chongqing (including Hechuan urban area and surrounding towns)
Service Area
Within a 50 km radius of Hechuan urban area, on-site visits can be arranged based on project scale.
Business Hours
Monday to Saturday 08:30 - 18:30 (Leave a message outside business hours)
Repair Request & Inquiry
Phone & WeChat: 13594632224, Address: No. 36 Majiagou Road, Heyangcheng Subdistrict Office
Question and Answer Set 1
Service Area & Contact
Let us know where and when you are available to avoid unnecessary trips.
Which regions do you primarily serve? How is on-site measurement arranged?
We primarily serve Hechuan District, Chongqing City. Door-to-door service is available for the urban area of Hechuan and surrounding towns. Within approximately 50 kilometers of central Hechuan, we can arrange services based on project scale. Specific details regarding on-site measurement, communication arrangements, and any applicable fees will be clarified over the phone.
What are your business hours? Can I reach you at other times?
Store hours: Monday to Saturday, 08:30 - 18:30. Leave a message at 13594632224 (WeChat ID available) outside of business hours, and we'll get back to you as soon as possible.
Can I hire you for design only, or fabrication and installation only?
We accept both full design proposals and production/installation-only based on existing drafts. Quotes will clearly separate design and production costs.
Question and Answer Set 2
Quotation & Payment
Clarify pricing and payment terms upfront to avoid disputes later.
How do you get a quote for signage? Why can't you provide a total price upfront?
Pricing is based on the proposed plan and subject to actual measurements. The quote includes materials, fabrication, standard installation, and shipping. Additional items such as high-altitude work, crane usage, and removal of old components will be quoted separately based on site conditions and executed only upon confirmation.
Do I need to pay first? Can you provide an invoice?
Standard projects are paid in advance according to the contract ratio, with final settlement upon completion and acceptance. For small single-item projects, a one-time settlement can be negotiated. We accept corporate and personal transfers and can issue invoices as needed.
Question and Answer Set 3
Material & Craftsmanship
Define materials and lighting plans first, then schedule production to reduce rework.
What materials are best for storefront signage?
Common materials include aluminum composite panels, ceiling tiles, and stainless steel. Selection depends on store location, budget, and maintenance requirements. For storefronts along the street, inspect the panels during the day and evaluate the lighting effect at night, or request a render preview before proceeding.
Can we see the night-time effects of the illuminated signs and light boxes first?
We can first generate a rendering to confirm the color scheme, font size, and lighting design. Production will proceed only after your approval. After installation, we will perform a power-on inspection, which is a critical step in the final acceptance process.
Question and Answer Set 4
Schedule and Installation
Lead time depends on project scale and production schedule. Please notify us in advance if you need to accelerate milestones.
How long does it take from solution confirmation to installation completion?
Lead time is confirmed based on project scope and current production schedule. Production will commence once the design and dimensions are finalized. If you need to meet a specific opening date or event deadline, please notify us in advance so we can coordinate with our on-site schedule.
Is installation done at your site? How is high-altitude work handled?
Standard installations are handled by our team. For high-altitude storefront work or crane operations, structural reinforcement and safety measures will be implemented in compliance with regulations; associated costs will be itemized separately in the quote.
Question and Answer Set 5
After-Sales & Warranty
We support you even after delivery.
What should I do if the light doesn't turn on or the sign becomes loose after installation?
Call to report the issue directly. Provide your store location and describe the problem; if possible, take a photo of the site. The process is: call to report → confirmation → on-site repair → result feedback. For non-lit illuminated letters, the cause is usually a module or wiring contact issue; replace only the affected parts rather than the entire letter when feasible.
What is covered under warranty? What is not?
We provide maintenance services for our installations, including: illuminated signs, lightboxes with fixtures and power supplies, loose or detached signage, and doorhead panel issues such as peeling edges and water leakage. Note that damage resulting from customer self-installation/removal, third-party modifications, accidental impact, or force majeure is not covered under the free warranty. Paid repair options are available upon request.
Can promotional materials be recycled after use?
Trusses, display stands, and light boxes can be recycled for reuse. Vinyl prints and KT boards are typically single-use materials; dispose of them according to on-site requirements.
Learn more
From problem to specific actions
To learn more, visit the project page for details on our offerings, case studies, and after-sales support.
Anything else?
Discuss scope, pricing, and timeline over the phone first. Call 13594632224 (WeChat same number).